Meeting/Event Information

ASQ and PMI SWOC Joint Event

March 19, 2020
6:00 PM to 9:00 PM
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Fanshawe College
1001 Fanshawe College Boulevard, Room A2014
London, ON N5Y 5R6

The publication of the ISO 9001:2015 Standard has created renewed interest in The Process Approach to creating and auditing Quality Management Systems.  Have you been struggling with how to best structure a QMS according to the business processes of your organization?

If so, then you will want to join Denis Devos on March 19 at Fanshawe College Room A2104 to learn about ‘The Process Approach’.

This talk will explain the basics of the process approach and how to use basic flowcharts as the architecture of your Quality Management System.  The number one complaint about a QMS is that it doesn’t reflect the way the organization actually works.   A process-based QMS is the key to solving this problem.   We will begin with the accepted definition of a process and use that definition to drive our understanding of your key business processes and then use simple flowcharts to show the interrelationship of those processes and then create a flowchart for each one.   Add requirements, responsibilities and references to procedures and forms, and the QMS model is complete.

This presentation is for you if you are:

  • Plant Manager, Managing Director, etc.
  • Quality Manager,
  • Quality Engineer,
  • ISO 9001 coordinator etc.
  • Lean or Continuous Improvement Manager

In this informative one-hour session, you will learn:

  • The proper definition of a process
  • Aspects of processes such as inputs, outputs, resources, controls, performance metrics
  • Why a process approach is superior to a requirements’ clause-by-clause approach
  • The difference between processes and departments
  • How do assign responsibilities to each step in the process


  • 6:15pm to 7pm - Network
  • 7pm to 7:10pm - Welcome Announcement
  • 7:10pm to 8:45pm - Presentation with Q&A
  • 8:45pm to 9:00pm - Closing remarks

Venue:  1001 Fanshawe College Boulevard, Building A, Room A2104 

Parking at Fanshawe is free after 5pm in the lots.  Fanshawe College Map and Parking Info.

PDUs:  1.5 PDUs (1 for Technical, 0.5 for Leadership) - We will submit your PDUs for your PMI certifications after you participate the event.  If you are NOT PMI SWOC member and need to submit PDUs, please ensure to provide your PMI ID when you register.  

Photography & Filming: Photographs, audio, and video are sometimes captured during PMI South Western Ontario (PMI SWOC) events. By registering, attendees hereby grant PMI SWOC and its representatives' permission to photograph and/or record them at events, and distribute (both now and in the future) the attendee's image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.


Denis Devos is a Fellow of the ASQ and is a recognized expert in the application of the ISO 9001 family of Standards.

For twenty years, Denis has been working with clients in a variety of industry sectors throughout North America with QMS/EMS implementation and auditing, and training to support Quality Management and Lean systems.   Denis is the author of the Risk is the Compass approach to Quality Auditing, first published in 2005.    Denis is also a regular contributor on quality management and auditing topics at annual conferences, including several appearances at the World Conference on Quality and Improvement.

Currently, Denis serves as Chair-Elect for the ASQ Quality Management Division.


$0.00 PMI SWOC Member

$0.00 Non-Member