Susanne Piché never intended to become a project manager. Her career began in technical writing before transitioning into business analysis, a journey defined by learning through action. She asked questions, observed closely, and gradually began to see how various organizational pieces connected.
"I realized you can't manage what you don't understand," she explains. This core insight eventually defined her professional trajectory.
While working at AT&T Mobility in Seattle, Susanne transitioned into formal project work. Having already built a robust foundation in technical systems, the shift felt like a natural evolution. Her deep understanding of "behind-the-scenes" mechanics gave her confidence, yet it also raised the stakes. She was no longer just documenting or analyzing; she was now responsible for the outcome.
One specific project tested her resolve more than any other redesigning the data model for an enterprise incident management system. This was no minor tweak. Because the system touched all of IT, every team relied on it, and any mistake would be immediately visible.
The skepticism was palpable. Some colleagues insisted the task was impossible, while others claimed she would never achieve full sign-off Susanne knew that success would require both technical precision and administrative buy-in. She spent over six months working closely with the core team to nail down the requirements
With the foundation built, she asked for a final two weeks to secure the finish line.
Rather than calling a single high-pressure meeting and hoping for alignment, Susanne spent those final fourteen days walking through the proposed changes with key SMEs and end users. She met with them individually to ensure nothing had been overlooked and to secure formal, written sign-off
Her approach was transparent and inclusive: "Here is what I heard. Tell me what I missed."
By building consensus through six months of preparation and two weeks of dedicated validation, she achieved what many thought was Impossible. The system update launched seamlessly. There was no noise and no pushback People simply used the system and the new data model and moved on. Years later, her original templates were still being used by the organization.
"This is when I knew I could manage and effectively implement very big complex projects," she says.
A Global Perspective
Susanne's career continued to expand across the United States and Europe Leading projects in different industries and across diverse cultures provided a masterclass in adaptability
In the United States: She learned the value of being direct and clear.
In Europe: She learned to slow down and adapt her style to local nuances.
"You have to read the room," she notes 'The same message will not work the same way for everyone
For Susanne, project management transcends plans and software tools It is rooted in people and trust She believes the key to success is helping others recognize the value in a project. "If people see what they gain, they will support you," she says.
Constant Growth and Connection
Today, Susanne remains a lifelong student. She is currently exploring the integration of Al, refining her budgeting skills, and sharpening her communication strategies.
She also prioritizes her professional community. Despite living in Windsor, she frequently travels to attend PMI-SWOC events when a topc resonates with her. She believes staying involved is vital for growth. "It keeps you connected," she says. "Otherwise, you work on your own island."
Outside of her professional life, Susanne finds balance through dancing, hiking, and studying new languages. These activities provide the mental space she needs to reset and reflect.
Looking back, Susanne acknowledges that her path was not a straight line, but it was a steady one. By showing up, building trust, and never stopping the learning process, she did more than just find a career. She grew into it
The PMI-SWOC Spotlight series celebrates the diverse journeys of our members. Do you have a story to share? You can nominate someone (or yourself) for our next featurehere
